To brief the local elected officials, Punong Barangays, including both local and national line agencies on the requisites and mechanisms of Citizen Satisfaction Index System (CSIS) 2018 Implementation, the DILG 10 with the assistance of DILG Camiguin Provincial Office, tapping the technical expertise of Capitol University (CU) Research Extension Office, administered the orientation on April 5, 2018 at SB Hall, Mambajao Municipal Hall, Camiguin.
For this year, the Municipality of Mambajao, being a 2017 Seal of Good Governance (SGLG) passer, is one of the two target areas in Region 10 to be included in the survey.
During the orientation, Sangguniang Member Yves Dann C. Romualdo graced the activity and delivered an opening message. Thereafter, DILG CSIS Regional Focal Person, Michelle Espedido discussed the Overview on the CSIS followed by the discussion of Dr. Imelda G. Pagtolun-an, CSIS Project Manager from Capitol University, on the Survey Administration, Data Processing, and Reporting of Results. Also, a time for an open forum, impressions and response ensued to neutralize issues and concerns pertinent to the implementation of the survey. MLGOO Katherine L. Pabatao concluded the activity with her synthesis and closing remarks.
CSIS is a survey instrument developed to gather citizens’ perspectives on the reach and quality of basic public services. This applies quantitative research methods to data acquired through face-to- face interviews with respondents and gauges citizen awareness and satisfaction with various local government services that are aimed to improve their socioeconomic well-being. The information gathered through application of the CSIS can be used to improve services and enable the voice of citizens to influence government actions.